Apparel Manufacturer

Situation and Challenge:

  • The company had experienced double digit annual sales gains, but growth slowed significantly in the prior two years
  • Blue Ridge was asked to define a customer engagement strategy, which included analyzing the market, developing a customer segmentation, identifying opportunities for improved sales effectiveness, and developing an implementation plan

Approach

  • Blue Ridge Partners conducted over 100 employee and customer interviews, performed a quantitative survey of the customer base and analyzed the company’s historical performance
  • An actionable segmentation of customers was developed by integrating the historic company data with the market sizing data from the quantitative survey and feedback from interviews
  • Our analysis led to four key recommendations:
  • Refocus the outside sales organization on the largest customers and those with the highest potential for growth
  • Create an inside sales organization to manage smaller accounts at a lower overall cost per customer
  • Develop a standardized method for sales planning and selling
  • Enhance management of the salesforce with a more directed approach to sales and utilize improved tools to aid the salesforce

Impact:

  • Implementing the new customer engagement strategy is expected to double their annual growth rate

 

Buyer Values Heatmap

Segmentation Model

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